Contact and support
We’re here to help you get the most out of DocuBot. If you encounter issues or have questions about managing your documentation sites, use the channels below to reach our team.
Support channels
You can reach us through several primary channels for technical assistance and account inquiries.
- Email: Send your detailed questions to support@ademero.com.
- Web: Visit our support portal and resources at https://www.ademero.com.
- Phone: Call us at 863-937-0272 for direct assistance.
Response expectations
Our support team monitors requests during standard business hours. We aim to provide an initial response to all inquiries within one business day. For urgent issues regarding live documentation availability, please use the phone or web portal for the fastest routing.
What to include in your request
To help us resolve your issue efficiently, please include the following information in your support request:
- Account email: The email address you use to sign in to the DocuBot dashboard.
- Issue description: A clear, detailed explanation of the problem or question.
- Context: The specific repository name or URL slug affected by the issue.
- Steps to reproduce: A brief list of actions you took before the issue occurred.
- Error details: Any specific error messages displayed in the dashboard or sync logs.
Self-service resources
Before reaching out to support, we recommend checking our self-service resources for immediate answers.
- Searchable help center: Use the search bar at the top of this site to find specific topics.
- Troubleshooting guides: Review the Troubleshooting guide for common sync and configuration fixes.
- How-to guides: Consult our Core scenario how-to for step-by-step instructions on standard workflows.