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Contact and support

You can access technical assistance and product support through several channels. While the self-service documentation provides immediate answers for most configuration tasks, our team is available to help developers, administrators, and end users resolve specific issues.

Support overview

We provide support for all user types. If you encounter issues with document generation, account access, or repository integration, start by reviewing the available guides in this help center. If you cannot find a solution, use one of the direct contact methods listed below.

Support channels

You can reach the support team through the following methods:

What to include in your request

To help us resolve your case quickly, please include the following information in your message:

  • URL slug: The unique slug for your documentation project (e.g., docubot.cc/your-slug).
  • Issue description: A clear summary of the problem or the specific document type you are trying to generate.
  • Error messages: Any specific error text or status codes visible in your dashboard sync history.
  • Context: Mention if the issue relates to a public or private repository integration.

Response times

We review every inquiry to provide accurate assistance. Response times vary based on the nature and complexity of the request. We recommend using the support portal for the most efficient tracking of your technical cases.