Contact and support

If you encounter issues or have questions about managing your expenses, APSense provides several ways to get help. You can access self-service resources or contact our support team directly.

Support channels

You can reach the APSense support team through the following channels:

Email: Send your inquiries to support@ademero.com.
Phone: Call us at 863-937-0272.
Online Help Center: Visit https://www.ademero.com for documentation and resources.
In-App Help: Access the Help Center directly within the app by navigating to Settings > Help Center.

Reporting an issue

If you experience a technical problem, use the built-in reporting tool for the fastest resolution.

Navigate to the Settings menu.
Select Report an Issue.
Describe the problem you are facing.
Attach relevant screenshots or receipt images to help our team visualize the error.

When you submit this form, the app automatically includes your current version and platform details. This allows our team to investigate the specific environment where the issue occurred without requiring you to provide technical specifications manually.

What to include in your request

To help us resolve your request quickly, please include as much detail as possible:

Clear description: Explain what you were trying to do and what actually happened.
Steps to reproduce: If you found a bug, list the specific steps you took before the error appeared.
Specific IDs: If the issue relates to a specific expense or report, include the name or ID of that item.
Expected vs. Actual: Describe what you expected the app to do versus what it did.

Response times

The Ademero team provides human support to ensure your issues are handled by experts.

Standard Support: We review requests in the order they are received.
Priority Support: Users on the Pro and Enterprise tiers receive priority handling for all support inquiries.

While we strive to respond to all requests as quickly as possible, response times may vary based on your subscription level and current request volume.