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APSense documentation

Contact and support

Contact and support

If you encounter issues or have questions about using APSense, several resources are available to help you find a resolution. You can contact our support team directly or use our self-service Help Center.

Support channels

You can reach the APSense support team through the following channels:

Specific support response times are not available in public documentation.

In-app contact form

The mobile and desktop applications include a built-in support tool that streamlines the help request process. You can access this form by navigating to the Settings menu and selecting the option to report an issue or contact support.

The in-app form provides several advantages:

  • Automatic metadata: The app automatically includes your current app version and platform information (iOS, Android, Web, or Desktop) with your request.
  • File attachments: You can attach screenshots or files directly to your message to help illustrate the problem.
  • Direct routing: Requests sent through the app are routed directly to our support queue for faster processing.

Submitting a support request

To ensure the fastest and most accurate resolution, include the following information in your request:

  • Topic: Select the category that best describes your issue (e.g., Receipt Scanning, Mileage Tracking, Reports, or Account Access).
  • Issue description: Provide a clear summary of what is happening.
  • Impact: Describe how the issue affects your workflow or business operations.
  • Reproduction steps: List the specific actions you take that lead to the error.
  • Attachments: Include relevant receipt images, PDF exports, or screenshots of error messages.

Help Center and self-service

For immediate answers to common questions, visit the APSense Help Center. This resource contains documentation and troubleshooting guides for all major features.

  • Help Center URL: https://apsense.app/help
  • FAQs: Browse the Frequently Asked Questions section to find solutions for common setup and usage scenarios.

If the Help Center does not resolve your issue, use one of the direct support channels listed above.