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APSense documentation

Contact and support

APSense provides multiple channels to help you find answers and get assistance when you need it.

Support channels

You can reach the APSense support team through the following channels:

  • Email: Send your questions or issues to support@ademero.com.
  • Website: Visit our support portal at https://www.ademero.com for FAQs and resources.
  • Phone: Call us directly at 863-937-0272.

In-app help and reporting

The APSense app includes built-in tools to help you quickly find information or submit a detailed support request.

Help Center

Access the Help Center from the app’s settings. Here you can find answers to frequently asked questions and troubleshooting guides. If you cannot find what you need, the Help Center provides a direct link to the “Report an Issue” form.

Report an Issue

If you encounter a problem or have a specific question, use the “Report an Issue” form within the app. This form allows you to:

  • Select a topic for your request.
  • Describe the issue you are experiencing.
  • Indicate the impact the issue has on your workflow.
  • Provide details to help us understand the problem.
  • Attach files or screenshots to illustrate your issue.

What to include in your request

To help us resolve your issue quickly and accurately, please include the following information in your support request:

  • App Version and Platform: Specify the version of the APSense app you are using and the platform (Android, iOS, or Web).
  • Clear Description: Provide a concise yet comprehensive description of the problem.
  • Steps to Reproduce: List the steps you took that led to the issue. This helps us understand and replicate the problem.
  • Expected vs. Actual Behavior: Explain what you expected to happen and what actually occurred.
  • Attachments: Include any relevant screenshots, receipt images, or report exports that can provide additional context.

Response expectations

We strive to provide timely and effective support.

  • Priority Support: Users with Pro and Enterprise subscription tiers receive priority email and phone support.
  • Updates: You will receive updates and communications regarding your support request via the email address registered with your APSense account.