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APSense documentation

Contact and support

Support channels

You can access help through several official channels. Choose the method that best fits your needs.

  • Email: Send detailed inquiries to support@ademero.com. This is the best channel for billing questions or complex technical issues.
  • Phone: Call us at 863-937-0272 for immediate assistance during business hours.
  • Website: Visit www.ademero.com for company information and additional resources.
  • Help Center: Access the integrated Help Center directly within the app or via the web dashboard. It contains video tutorials and documentation for core features like receipt scanning and mileage tracking.

In-app support requests

If you encounter a technical bug or an extraction inaccuracy while using the app, use the built-in reporting tool. This tool automatically includes your app version and platform information to help our team diagnose the issue faster.

  1. Navigate to Settings.
  2. Select Help & Support.
  3. Tap Report an Issue.
  4. Select a Topic (e.g., Receipt Scanning, Mileage, Reports).
  5. Describe the Issue and its Impact on your work.
  6. Attach relevant screenshots or receipt images if the AI misread a document.
  7. Tap Submit.

What to include in your request

To ensure a fast resolution, please provide as much context as possible in your support ticket or email:

  • Account Email: The email address you use to sign into APSense.
  • Specific IDs: If the issue relates to a specific transaction, include the Expense ID or the Report Title.
  • Steps to Reproduce: A short description of what you were doing when the error occurred.
  • Screenshots: Clear images of any error messages or specific areas where the Cortexa AI extraction was inaccurate.
  • Expected vs. Actual: What you expected the app to do versus what actually happened.

Self-service resources

You can often find answers to common questions using our automated tools and documentation:

  • FAQ: The Help Center includes a Frequently Asked Questions section covering common topics like data security, IRS mileage rates, and email forwarding.
  • Onboarding Wizard: If you need a refresher on how to use the app, you can replay the welcome tutorials at any time. Go to Settings and select Replay Welcome Wizard to watch the feature videos again.
  • Status Tracking: You can monitor the status of your submitted reports (Submitted, Approved, or Reimbursed) directly within the Reports module without contacting support.