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APSense documentation

Contact and support

Contact and support

APSense provides several ways to get help, whether you’re a new user learning the basics or an experienced professional troubleshooting a specific issue. You can access self-service resources directly in the app or contact our support team for personalized assistance.

Support channels

If you cannot find the answer to your question in the help resources, you can reach out to the support team through the following channels:

In-app help resources

You can find immediate answers and tutorials within the APSense interface:

  • Help Center: Navigate to Settings and select Help Center to access comprehensive documentation and frequently asked questions.
  • Video Tutorials: Replay the onboarding wizard from the Settings menu to watch step-by-step videos on tracking expenses, logging mileage, and building reports.
  • Web Help: Visit apsense.app/help from any browser for a dedicated help page.

Reporting an issue

If you encounter a technical bug or have specific feedback, use the internal reporting tool to notify the engineering team directly.

  1. Open the Settings menu.
  2. Select Report Issue.
  3. Choose a Topic (e.g., Expenses, Reports, Mileage, or Account).
  4. Select an Impact Level to help us prioritize your request.
  5. Provide a detailed description of the problem.
  6. Attach relevant files, such as screenshots or receipt examples (supports images and PDFs).
  7. Tap Submit.

Information to include in your request

To ensure the fastest resolution time, please include the following details when contacting support or submitting a report:

  • Description: A clear summary of what happened versus what you expected to happen.
  • Steps to reproduce: The specific actions you took before the issue occurred.
  • Platform details: Whether you are using the iOS app, Android app, Web dashboard, or Desktop application.
  • App version: You can find your current version number at the bottom of the Settings screen.
  • Visual evidence: Screenshots or the specific receipt file that caused the error.

Developer and integration support

For developers integrating with APSense using the public SDK, technical assistance is available for the apsense_dataconnect library.

  • SDK Assistance: Support for type-safe data operations, including queries for aggregated report data and mutations for expense creation.
  • API Entrypoints: Guidance on using the primary gateway for workspaces, vendor profiles, and attachment management.

For SDK-specific inquiries, please contact the support team at support@ademero.com and specify that your request is related to developer integrations.